Returns & Exchanges

RETURNS PROCEDURE

At Unseen we take pride in delivering high-quality products that speak to your individuality. But sometimes things don’t work out. Here’s how we handle refunds:

1. ELIGIBILITY FOR RETURNS

You may request a refund if:

• The item is returned in unused, original condition, with tags and packaging intact.
• The request is made within 30 days of receiving your order.
• You have a valid proof of purchase (order confirmation or receipt).

2. NON-REFUNDABLE ITEMS

Not everything’s refundable. Here’s what’s off the table:

• Gift cards and vouchers.
• Custom or personalised items.
• Clearance items that are identified as CLEARANCE

3. HOW TO REQUEST A RETURN

• Follow the returns instructions inside your delivery or visit this URL: https://shopify.com/7477854321/account

4. REFUND/EXCHANGE PROCESS

• Once we receive your item, we’ll inspect it.
• If approved, your refund will be processed within 5–7 business days.

The refund will be issued to your original payment method.

For any enquiries regarding returns, please email david@unseenfootwear.com. 

5. RETURN ADDRESS
Unseen Footwear Returns, C73 Shelton Boulevard,  Stoke on Trent, Staffordshire, ST1 5GQ.